Customer Experience at public transport stations

We are looking for solutions to help our challenge owners deliver a new benchmark in customer experience through outstanding efficiency and performance. In addition to enable them to deliver best value for their stakeholders and be the positive heart of their community.

We are looking for innovative digital technologies that can help us achieve this vision by addressing the following customer experience challenges:

1) Journey: Wayfinding, End-to-End digital  journey, connecting the country.

2) Station Experience: Digital signage, virtual experiences, integrated and inclusive station experience

3) Crowd Control: Real time data on passenger numbers

The proposed solution could leverage computer vision, IoT, AR/VR and AI to:

– Provide virtual experience of the station to plan route through the station and provide information on closure of facilities etc.

– Virtual mapping of the station that could support different types of disabilities to provide an inclusive experience.

– Enable integrated and dynamic route planning across the wider UK transport and hotel network

– Monitor foot traffic on the platform and through the station to enable crowd control

– Identify any issues of anti-social behaviour and increase passenger safety and security

– Real time information of blockages, disruptions (i.e. roadworks) and congestion; providing users with the best journey route.

– Real time information on issues on the network allowing live alerts.

– Real time and dynamic station signage can enable a personalised creative experience for passengers.

– Real time data on passengers to enable us to understand our future customer profiles and behaviour to benefit our design development and end-state operations.

– Customer journey personalisation that provides the ability to tailor the needs of disabled customers and accessibility support.

– An integrated customer mobility solution that enables:

    • seamless travel
    • using multiple transport modes
    • dynamic route planning across the wider UK transport network
    • integration between existing and emerging transport modes (e.g. urban air mobility, micro mobility)
    • takes advantage of commercial offers and opportunities

Infrastructure Monitoring, Operations and Logistics

1) Remote Monitoring: Monitoring of infrastructure along the network

2) Remote Operations: enabling remote operations to repair issues on the network (i.e. tracks, bridges etc.)

3) Worker Assistance: Use of AR for briefings and trainings

4) Remote and dynamic control of signals enabling optimisation of traffic flow

The proposed solutions could leverage computer vision, IoT, AI, drones and robotics to:

– Allow for real time, accurate data to provide workers on Works trains with clear information on where and what the problem on the network is.

– Allow for appropriate diagnostics of problems with speedier and safer monitoring and repair of the network

– Remote operation to repair any issues on the network, this could include the use of robotics in hard to reach or hazardous areas, reducing the HS&E risk to employees on the network.

– Enable immersive briefings for workers and training for workers to increase productivity by improving readiness of workers.

– Enable real time, accurate data of congestion at junctions such as number of pedestrians, number of vehicles, blockages etc.

– Enable dynamic control of signals at junctions utilising real time data. This could also enable priority given to certain vehicles such as EMS.

– Real time monitoring of environmental conditions, weather and road works and weather to enable preventative measure to be taken to avoid disruption on the network

– Identification of where all modes of transport are around the city and real time information to consumer

– Monitor availability of assets

Geotechnical Operations

1) Remote monitoring: Monitoring of environmental conditions

2) Remote Operations: Enabling remote geotechnical operations

The proposed solutions could leverage computer vision, IoT, AI, drones and robotics to:

– Increase productivity of earth works through the use of remote monitoring and operations

– Real time monitoring of environmental conditions that could include flooding, subsidence etc. and enable preventative measure to be taken to prevent network disruption.

– Enable remote working across the construction of the network

– Support workers to work productively and efficiently in remote locations, and access to consistent quality and level of construction information

Port Operations

1) Remote Operation: Operation of Port equipment

2) Connected Port: Connection between vessels and Port

The proposed solutions could leverage computer vision, IoT, AI and robotics to:

– Allow for a remote operation of a Port enabling increased productivity in operating equipment such as Cranes

– Allow for Smart connection between Port and Vessels that could enable increased productivity

– Allow real time reporting of Port output

Port Monitoring

1) Asset Tracking: Remote identification and location tracking of goods on the port

2) Security: Monitoring security at Port

3) Monitoring of Staff: identification and location of staff

The proposed solutions could leverage computer vision, IoT, AI, AR and robotics to:

– Enable real time, accurate, location positioning, tracking and alerting of equipment, tools and people

– Monitor security of assets and Port and identify any criminal or anti-social behaviour

– Increase safety of operations at the Port by clear identification and tracking of workers on site.

– Worker Assistance: Use of AR for briefings and trainings

Other Use Cases

We are interested in transformative use cases and innovative solutions in the rail industry; and welcomes applications from startups and SMEs with innovations in additional areas. These could include leveraging 5G and computer vision to enable better passenger experience or digital control rooms to monitor the network.

Apply now to:

Any questions please contact our 5G Transport programme manager